1Yogyakarta State University, Faculty of Sport Sciences, Yogyakarta, Indonesia
The Perception of International Students on the Facility and Sport Tourism Event Management
The new challenges facing event sport tourism are explored in two parts: from an economic perspective, and social field as the tool to improve decision-making processes when organising sport events. The aim of this paper is to develop a deeper understanding of the perception from customers on the facility of sport tourism event management in other to allow continuance business. This study was a descriptive research with mixed methods. The subjects of this research were 51 international students from in 45 countries taken by representative random sampling. Data analysis techniques using correlation and linear regression among indicators-variables, and between variables themselves with Software SPSS.21 and PLS-SEM. The results showed that there was a significant effect from environment of the tourism place to the tourists’satisfaction , the relationship between satisfaction-perception was largely weak because of the transaction fees which are not moderated, and the deep lacking of types of sports in the Malang tourism place. Thus suitable environment, types of sports, tariff moderated become strong management tools that help sports managers to decide how to allocate resources to improve satisfaction, customer loyalty Originality/value: This study is the first to apply to explain career to the current situation in Malang tourism place.
perception, facility, sport tourism event management
Mhanna, R. (2018). Sport tourism: new challenges in a globalised world. Journal of Sport & Tourism, 22(4), 349-351. https://doi.org/10.1080/14775085.2018.1532948
Gibson, H.J., Lamont, M., Kennelly, M., & Buning, R.J. (2018). Introduction to the Special Issue Active Sport Tourism. Journal of Sport & Tourism, 22(2), 83-91. https://doi.org/10.1080/14775085.2018.1466350
Buning, R.J. (2018). Sport tourism development. Journal of Sport & Tourism, 1(2), 6-14. https://doi.org/10.1080/14775085.2018.1548814
Allen, J.T., Drane, D.D., Byon, K.K., & Mohn, R.S. (2010). Sport as a vehicle for socialization and maintenance of cultural identity: International students attending American universities. Sport Management Review, 13(4), 421–434.
Homafar, F., Honari, H., & Heidary, A. (2011). The role of sport tourism in employment. income and economic development. Journal of Hospitality Management and Tourism, 2(3), 34-37.
Shin, S., Chiu, W., & Lee, H.W. (2018). Impact of the Social Benefits of Intramural Sports on Korean Students’ Quality of College Life and Loyalty: A Comparison between Lowerclassmen and Upperclassmen. The Asia-Pacific Education Researcher, 22(1), 1-12. https://doi.org/10.1007/s40299-018-0425-y
Van Rheenen, D., Cernaianu, S., & Sobry, C. (2016). Defining sport tourism: a content analysis of an evolving epistemology. Journal of Sport & Tourism, 21(2), 75–93. https://doi.org/10.1080/14775085.2016.1229212
Osman, R.W., Cole, S.T., & Vessell, C.R. (2006). Examining the role of perceived service quality in predicting user satisfaction and behavioral intentions in a campus recreation setting. Recreational Sports Journal, 30, 20-29.
Higham, J. (1999). Commentary - Sport as an Avenue of Tourism Development: An Analysis of the Positive and Negative Impacts of Sport Tourism. Current Issues in Tourism, 2(1), 82–90. https://doi.org/10.1080/13683509908667845
Mousavi Gilani, SR., & Sajadi, N. (2013), segmentation sport marketing in Iran for foreign tourists and offering tourists the target market model. Sport management, 12(15), 37 -59.
Miller, J.J. (2011). Impact of a university recreation canter on social belonging and student retention. Recreational Sports Journal, 35(2), 117-129.
Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: The case of university education. European Journal of Marketing, 31(7), 528–540.
Elliott, K.M., & Healy, M.A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1–11.
Yen, C., & Lu, H. (2008). Effects of e‐service quality on loyalty intention: an empirical study in online auction. Managing Service Quality: An International Journal, 18(2), 127–146. https://doi.org/10.1108/09604520810859193
Mahmud, U. (2017).The Effect of Service Quality on Trust and Loyalty for Giant Customers in Malang. Arab J Bus Manage Rev, 7(5), 322 for Giant Customers in Malang.
Kranias, A. & Bourlessa, M. (2013). Investigating the Relationship Between Service Quality and Loyalty in Greek Banking Sector. Procedia Economics and Finance, 5, 453–458. https://doi.org/10.1016/s2212-5671(13)00053-1
Hiba, A., & Faisal, F. (2018). Factors influencing the internet banking adoption decision in North Cyprus: evidence from the partial least square approach of the structural equation modeling. Financial Innovation, 322-335. doi.org/10.1186/s40854-018-0111-3
Nimon, K.F. (2012). Statistical Assumptions of Substantive Analyses Across the General Linear Model: A Mini-Review. Frontiers in Psychology, 3, 1-5. https://doi.org/10.3389/fpsyg.2012.00322
Lower, L.M., Turner, B.A., & Petersen, J.C. (2013). A Comparative Analysis of Perceived Benefits of Participation between Recreational Sport Programs. Recreational Sports Journal, 37(1), 66–83. https://doi.org/10.1123/rsj.37.1.66